Issue about Blue Screen Error (BSOD) Occurs When Attempt to Print After Microsoft Windows Update - March 17th 2021

(Latest Update: March 22, 2021) - Link to Kyocera’s website

Microsoft’s recent release for Windows 10 Security Update on 9 March was found to be causing system crashes with Blue Screen Error (BSOD) when users attempting to print from their computer.

Defect Patch (March 9 Released)

• Windows 10 Ver.20H2/2004 : KB5000802
• Windows 10 Ver.1909/1903 : KB5000808
• Windows 10 Ver.1803 : KB5000809
• Windows 10 Ver.1809 : KB5000822

Microsoft had released the countermeasure Patch on 15th March.

Countermeasure Patch（15thMarch Release）

• Windows 10 Ver.20H2/2004 : KB5001567
• Windows 10 Ver.1909/1903 : KB5001566
• Windows 10 Ver.1803 : KB5001565
• Windows 10 Ver.1809 : KB5001568

However, after installing the above updates, user might get unexpected results when printing from some apps. Issues might include:

• Elements of the document might print as solid black/color boxes or might be missing, including barcodes, QR codes, and graphics elements, such as logos..
• Table lines might be missing. Other alignment or formatting issues might also be present.
• Printing from some apps or to some printers might result in a blank page or label.

Microsoft had released another countermeasure Patch on 18 March to solve this issue. If you encounter the above issue, please consider to update the Windows with the countermeasure Patch below:

Countermeasure Patch（18thMarch Release）

• Windows 10 Ver.20H2/2004 : KB5001567
• Windows 10 Ver.20H2/2004 : KB5001649
• Windows 10 Ver.1909/1903 : KB5001648
• Windows 10 Ver.1803 : KB5001634
• Windows 10 Ver.1809 : KB5001638

How to install the Windows updates?

1. Press Windows and select Settings.
2. In Windows Settings, select Update & Security
3. In the Optional updates available area of Windows update, you’ll find the link to download and install the update. If it is not available, press Check for updates.
4. Follow the Windows update instruction to complete the Window update.

• *Reference from Microsoft update information:
• Version 20H2
• Version 2004
• Version 1909
• Version 1803
• Version 1809

Due to this incident, the number of inquiries being made to Kyocera’s customer service centre has been increasing, and remains jammed.

ERROR CODE E1 (E0-00-01

On the printer - E-0001

KYOCERA Client Tool - Non-genuine toner is installed

Meaning - The installed toner container is non-genuine.

Remedy - When you want to use the toner container currently installed, press the Mode Select key and [Stop/Reset] simultaneously for 3 seconds or more