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Printer Repair Sussex & Surrey Ltd

Unit 5 Hyders Farm,

Bonnetts Lane,

Crawwley,

RH11 0NY

Tel. 01293 326406




Director S Boczek

                               

We sell and maintain office printers in West Sussex, East Sussex & Surrey the following areas:-



Printer repair:-

  • Arundel,
  • Billingshurst,
  • Brighton,
  • Burgess Hill,
  • Caterham,
  • Cheam,
  • Chipstead,
  • Crawley,

Printer repair:-

  • Charlwood,
  • Copthorne,
  • Cowfold,
  • Cranleigh,
  • Dorking,
  • East Grinstead,
  • Edenbridge,
  • Ewell,

Printer repair:-

  • Epsom,
  • Forest Row,
  • Godstone,
  • Haywards Heath,
  • Horley,
  • Horsham,
  • Hove,
  • Leatherhead,


Printer repair:-

  • Lingfield,
  • Oxted,
  • Partridge Green,
  • Purley
  • Redhill,
  • Reigate,
  • Sutton,
  • Worthing

Operating hours

Monday - Friday

9.00am - 5.30pm


Labour Costs

Call out from £30.00

SEE CALL OUT ZONES


On site Labour

FIRST HOUR £90.00

ADD HOURS £10/10 MINS


Workshop Labour £10/10 MINS

Printer, Multi-Function Photocopier sales and repair Sussex, Surrey and Kent

No fix, no fee!

We were asked to look at a 7 year old photocopier. The machine was showing the fault code "SC320" this fault relates to a polygon mirror motor fault.

The repair is a simple one, strip & replace the polygon mirror motor.


No fix, no fee solution


Call Out

£15.00



Labour 3 hours on site

£210.00


Polygon Mirror Motor Ass'y

£199.00


Total

Job done! fault code gone away? or is it!

£424.00

In fact the problem was only the icing on the cake.


We assessed the machines condition, after half an hours labour £45.00 + vat we had determined the reason the mirror motor had failed was due to a  worn out fuser exhaust fan. The fuser unit rollers were due for replacement and the developer had worn out. The true cost to fix / return the machine to good working condition would have been close to £1000.00.

Once you start the repairs you end up having all the extra jobs done because you have spent £400 on the initial repair.

The customer choose to replace the machine with a refurbished "digital" machine capable of printing, copying and network scanning in colour at a cost of £1500 + vat, he then decided to take out a maintenance agreement at 0.5p per copy, to cover all future repairs, we also credited the initial repair cost against the new machine.

How often have you wished you had hindsight

A photocopier is very similar to a car, it has consumable parts that have to replaced at certain intervals. Before you undertake any repair you need to know how much life is left  in these consumable components. Fuser units for some photocopiers can cost in excess of £1000. We will ensure you can make a judgement on the value for money of the repair

We advocate spending half an hour to assess the general condition of the machine prior to commencing the repair. What would you prefer:-

  1. A bill for £45.00 + vat and comprehensive breakdown of the life left in your consumables, you are then in a position to make decision on whether to proceed with the £424.00 repair, knowing your fuser unit will also need replacing in the next 10,000 copies/prints.
  2. A bill for £424.00 + vat, only to find 3 months (10,000) copies later that the machine starts to offset toner down the page, you call the original repairer out only to be told this is a completely unrelated fault and you will need to replace the fuser unit which has has worn out. What do you do now, you have incurred another call out fee (of between £75 - £200 you have to pay call out if you do not choose to have the repair done because they can fix the machine by fitting the £1000 fuser unit) or consider a replacement !

This how the statement should read - No fix, no fee! (taking no account of the long term on going costs of replacement parts about to wear out).

If your volume is over 2500 prints/copies per month (5 reams of paper) you would be better of having a maintenance agreement, where you can budget for upcoming maintenance expense, this also covers you for day to day failures. With a maintenance agreement you can expect your equipment to last 5 years, without one you will be replacing it every 3 years.




Konica Minolta, Develop, Sindoh Colour A3 multi-function printer sales West Sussex, East Sussex, Kent and Surrey. We supply, install and support Konica Minolta, Develop, Sindoh  colour A3 multi-function printer, photocopiers, copiers across the Southeast of England. Mono multi-function printer sales Est Sussex, East Sussex, Kent and Surrey. We supply, install and support mono multi-function printer, photocopiers, copiers across the Southeast of England. We sell Sindoh printers across West Sussex, East Sussex, Kent and Surrey. We supply, install and maintain Sindoh printers, multi-function printers, photocopiers and copiers across the Southeast of England. Colour multi-function printer sales West Sussex, East Sussex, Kent and Surrey. We supply, install and support mono multi-function printer, photocopiers, copiers across the Southeast of England. Xerox Colour A3 multi-function printer sales West Sussex, East Sussex, Kent and Surrey. We supply, install and support Xerox colour A3 multi-function printer, photocopiers, copiers across the Southeast of England. Xerox A4 mono printer sales West Sussex, East Sussex, Kent and Surrey. We supply, install and support Xerox A4 mono printer sales across the Southeast of England. We supply Xerox A4, A3, mono, colour printer, multi-function printer, photocopier, copier sales in West Sussex, East Sussex, Kent and Surrey. We supply, install and support Xerox A4, A3, mono, colour printer, multi-function printer, photocopier, copier across the Southeast of England. We supply OKI A4, A3, mono, colour printer, multi-function printer, photocopier, copier sales in West Sussex, East Sussex, Kent and Surrey. We supply, install and support OKI A4, A3, mono, colour printer, multi-function printer, photocopier, copier across the Southeast of England. We supply Kyocera A4, A3, mono, colour printer, multi-function printer, photocopier, copier sales in West Sussex, East Sussex, Kent and Surrey. We supply, install and support Kyocera A4, A3, mono, colour printer, multi-function printer, photocopier, copier across the Southeast of England. We supply A4, A3, SRA3 colour printer sales in West Sussex, East Sussex, Kent and Surrey. We supply, install and support colour printer across the Southeast of England. We supply small home office A4 colour printer sales in West Sussex, East Sussex, Kent and Surrey. We supply, install and support colour printer across the Southeast of England. We supply office workgroup colour and mono printer sales in West Sussex, East Sussex, Kent and Surrey. We supply, install and support colour and mono printers across the Southeast of England. We supply short run production printers with booklet finishing options in colour and mono printer sales in West Sussex, East Sussex, Kent and Surrey. We supply, install and support colour and mono printers across the Southeast of England.

PRINTERS IN STOCK

PRINTERS MONO

PRINTER COLOUR

MFP MONO

MFP COLOUR


We are main agents for the following manufacturers

We are main agents for the OKI Printers and Multi-function printers

We are main agents for the Sindoh Printers and Multi-function printers

We are main agents for the Xerox Printers and Multi-function printers

We are main agents for the Kyocera Printers and Multi-function printers